Privacy Policy

1. Introduction

ToRemember.gift (“we”, “us”, or “our”) is a Canadian owned and operated custom 3D-printed gift shop based in Kitchener, Ontario, Canada. We are committed to protecting the privacy of our customers. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it safe.

2. Information We Collect

When you place an order through our website we collect the following information:

• Name — so we can identify your order and communicate with you.
• Email address — so we can send order confirmations, production updates, and pickup notifications.
• Phone number — so we can contact you about your order or coordinate pickup if needed.

If you choose to pay online, your payment is processed securely by Stripe. We do not store your credit card information on our servers. Stripe's privacy policy governs how they handle your payment data. You may also pay via Interac e-Transfer or in person at pickup.

3. How We Use Your Information

We use your personal information solely for the following purposes:

• Processing and fulfilling your orders.
• Communicating with you about order status, production progress, and pickup arrangements.
• Responding to your questions or requests if you contact us directly.
• Improving our products and services based on aggregated, non-identifying order data.

We do not use your information for marketing purposes unless you have explicitly opted in. We will never sell, rent, or trade your personal information.

4. Cookies

Our website uses cookies for essential functionality only. We use a single cookie to store your shopping cart contents so that your selected items persist as you browse the site. This cookie contains product selections and quantities and does not include any personal information.

We also use a session cookie for authentication purposes in our admin area. We do not use tracking cookies, advertising cookies, or any third-party analytics cookies.

5. Third-Party Data Sharing

We use Stripe to process online payments. Stripe receives your payment information (card number, billing details) to complete transactions. We do not share your personal information with any other third parties. We do not use third-party advertising platforms or sell your data.

6. Data Retention

We retain your order information (name, email, phone number, and order details) for a reasonable period after your order is completed in order to handle any follow-up questions, warranty issues, or reorders. Specifically:

• Order records are kept for up to 2 years after the order is completed or picked up.
• If you would like your data deleted sooner, you can contact us and we will remove your information within a reasonable timeframe.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses HTTPS encryption to protect data transmitted between your browser and our server. Access to customer data is restricted to authorized personnel only.

While we do our best to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your data.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate information.
• Request deletion of your personal information, subject to any legal obligations we may have to retain certain records.

To exercise any of these rights, please contact us using the information below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at hello@toremember.gift.